PIA's operations affected by IT glitch

May 31, 2017, 05:26
PIA's operations affected by IT glitch

Just as the United Kingdom bank holiday weekend was about to get underway on Saturday, British Airways canceled all flights leaving from the busy Heathrow airport and Gatwick airport south of London due to a "major IT system failure".

A representative from British Airways said the airline will adhere to the regulations and "we ensure all of our customers are aware of what their rights are". British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend.

BA said it would try to get affected customers onto the next available flight although the re-booking process was being hindered by the system problems.

"We are extremely sorry for the frustration and inconvenience customers experienced over the Bank Holiday weekend and thank them for their patience and understanding".

BA said its IT system was back up and running and that it expected to run a full flight schedule at Heathrow and Gatwick airports on Tuesday, but it conceded there was still work to do to reunite a "significant number of passengers" with their missing luggage. It blamed a power surge that knocked out its computer system, disrupting flight operations, call centers and its website.

More news: Prime Minsiter Modi meets German Chancellor

The British union GMB linked the IT problems directly to the company's decision to cut IT staff a year ago.

But BA denied that this was the reason.

Analysts at Deutsche Bank estimated that the costs of compensating passengers would be around 47 million euros and that the cost of restoring BA's network had an upper limit of 15 million euros.

The British Airways chaos that stranded 75,000 passengers over a holiday weekend is nearing its end.

BA has said there is no evidence it was the victim of a cyber attack.

More news: 'WannaCry' ransomware attack: What we know

"As soon as the bags are given back to British Airways, courier services who work on our behalf will deliver the bag", it added.

According to Brand Finance, BA is today the world's ninth most valuable airline brand behind others including American Airlines, Delta, United and Emirates.

GBC understands around 26 passengers on yesterday's Easyjet flight were also unable to fly to the Rock because a smaller plane replaced the original one, which suffered technical difficulties.

Mr Cruz apologised "profusely" for the hardship caused to customers and insisted a similar incident would never happen again.

The airline cancelled 13 short-haul flights at Heathrow on Monday.

More news: Flash flood watches cover parts of 6 southern states

In fact, this was so bad at one point that Cruz himself advised passengers by video not to turn up too early at Heathrow, as passengers were not being admitted to T5 until 90 minutes before scheduled flight take-off times because of the congestion. Passengers were seen tweeting complaints to the airline's Twitter handle.

  • Uber fires self-driving vehicle  chief at center of court case

    Uber fires self-driving vehicle chief at center of court case

    The judge theorised that Levandowski could have used Waymo's documents himself even if he did not turn them over to Uber. He joined Uber as the head of its driverless-car program a year ago after selling his startup to Uber for $680 million.
    HPCL reports 31% rise in Q4 net profit

    HPCL reports 31% rise in Q4 net profit

    During FY17, the company had budgetary support amounting to Rs 1,272.57 crore lower than Rs 1,761.26 crore of support in FY16. Analysts on average expected a profit of 12.17 billion rupees for the quarter, according to Thomson Reuters data.

    Guardian reporter allegedly body slammed by GOP congressional candidate speaks out

    But several Republican voters were willing to withhold judgment or were flat-out skeptical of what reportedly unfolded. Yet other polls showed the race tightening , and Gianforte himself admitted , "This race is closer than it should be".
  • Police arrest man on English south coast in bombing inquiry

    An armed police officer stands at the start of the Great Manchester Run in central Manchester, England, Sunday May 28, 2017. Another image of him pulling a blue suitcase, just hours before he blew himself, was also released today.

    Palestinians in Israeli jails end 40-day hunger strike

    Barghouti was negotiating with the Israeli authority on behalf of the prisoners in an attempt to end the strike before Ramadan. He urged the global community to support the prisoners and demanded that Israel respect their rights and human dignity.
    IAS officer dies in Delhi pool, family cries foul

    IAS officer dies in Delhi pool, family cries foul

    His uncle Kuldeep said that he was an ace swimmer and had crossed a five kilometre stretch across Bhakra Nangal dam. Policeman-turned-bureaucrat, Dahiya was to leave for J&K soon for his first posting as an IAS officer.
  • Merkel Signals New Era for Europe as Trump Smashes Consensus

    Merkel Signals New Era for Europe as Trump Smashes Consensus

    She said that Europeans "must really take our destiny into our own hands, " Agence France Presse reported ". But in the United States, President Donald Trump hailed his first foreign trip as a big success.

    United's Europa league win gave Manchester a lift, says Ferguson

    I'll be back in a few weeks", he told Sky Italia before addressing queries about his future by stating: "We'll have to see". In sporting terms, though, this was a key victory at the end of an arduous 64-game season for United.

    And the "Dancing with the Stars 24" victor is… Rashad Jennings!

    But whoever comes next has some mighty footsteps to follow. It makes me so thankful that people enjoyed watching us. The people that work for the show are fantastic .
  • Graham: Withdrawing from Paris deal would be bad for GOP

    In order to do that, countries pledged to reduce their carbon emissions. "What a ridiculous situation", Trump said in the post . The reaction came after Trump said that the final decision on the ratification of climate deal would be decided next week.
    Iran's Supreme Leader: Saudi Arabia 'cow milked' by US

    Iran's Supreme Leader: Saudi Arabia 'cow milked' by US

    Iranian President Hassan Rouhani said Saturday that relations with Russian Federation will be further expanded during his new term in office, Tasnim news agency reported.

    Ariana Grande Will Perform Benefit Concert in Manchester

    Police say they think Abedi assembled his bomb at a rented apartment in central Manchester that was raided by officers Wednesday. Abedi also had sufficient funds to buy materials for his sophisticated bomb while living in a rented house in south Manchester.