PIA's operations affected by IT glitch

May 31, 2017, 05:26
PIA's operations affected by IT glitch

Just as the United Kingdom bank holiday weekend was about to get underway on Saturday, British Airways canceled all flights leaving from the busy Heathrow airport and Gatwick airport south of London due to a "major IT system failure".

A representative from British Airways said the airline will adhere to the regulations and "we ensure all of our customers are aware of what their rights are". British Airways canceled all flights from London's Heathrow and Gatwick airports Saturday as a global IT failure caused severe disruption for travelers on a busy holiday weekend.

BA said it would try to get affected customers onto the next available flight although the re-booking process was being hindered by the system problems.

"We are extremely sorry for the frustration and inconvenience customers experienced over the Bank Holiday weekend and thank them for their patience and understanding".

BA said its IT system was back up and running and that it expected to run a full flight schedule at Heathrow and Gatwick airports on Tuesday, but it conceded there was still work to do to reunite a "significant number of passengers" with their missing luggage. It blamed a power surge that knocked out its computer system, disrupting flight operations, call centers and its website.

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The British union GMB linked the IT problems directly to the company's decision to cut IT staff a year ago.

But BA denied that this was the reason.

Analysts at Deutsche Bank estimated that the costs of compensating passengers would be around 47 million euros and that the cost of restoring BA's network had an upper limit of 15 million euros.

The British Airways chaos that stranded 75,000 passengers over a holiday weekend is nearing its end.

BA has said there is no evidence it was the victim of a cyber attack.

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"As soon as the bags are given back to British Airways, courier services who work on our behalf will deliver the bag", it added.

According to Brand Finance, BA is today the world's ninth most valuable airline brand behind others including American Airlines, Delta, United and Emirates.

GBC understands around 26 passengers on yesterday's Easyjet flight were also unable to fly to the Rock because a smaller plane replaced the original one, which suffered technical difficulties.

Mr Cruz apologised "profusely" for the hardship caused to customers and insisted a similar incident would never happen again.

The airline cancelled 13 short-haul flights at Heathrow on Monday.

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In fact, this was so bad at one point that Cruz himself advised passengers by video not to turn up too early at Heathrow, as passengers were not being admitted to T5 until 90 minutes before scheduled flight take-off times because of the congestion. Passengers were seen tweeting complaints to the airline's Twitter handle.

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