Ryanair cancellations: 315000 customers notified and over half on new flights

Sep 22, 2017, 00:40
Ryanair cancellations: 315000 customers notified and over half on new flights

Ryanair has been accused of breaking the law by hiding details about compensation from hundreds of thousands of passengers caught up in the airline's flight-cancellation chaos.

Ryanair is cancelling 40-50 flights every day for the next six weeks, after it admitted it had "messed up" the planning of pilot holidays.

"I would challenge any pilot to explain how this is a hard job or how it is they are overworked or how anybody who by law can't fly more than 18 hours a week could possibly be suffering from fatigue", he said at Ryanair's annual shareholder meeting on Thursday, according to The Guardian. He said they will get that week back in January.

In a statement on its careers website, Ryanair maintains that it "can offer the best career opportunities and progression in the industry", and provides "generous travel benefits" to its employees.

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He says that tomorrow Ryanair will launch a new app to show individual duty patterns, including days off, and will allow staff to select the period they wish to work, and the preferred base from which to work.

Some Ryanair passengers who re-booked flights after the airline announced mass cancellations have reported having to pay again if they had chosen to pick seats or take hold luggage.

He said however that if pilots "misbehave there will be no goodies".

Michael O'Leary, the airline's chief executive, told a press conference on Tuesday that it was clear the debacle had a "large reputational impact" and apologised.

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In addition, from October 1, all Ryanair-employed pilots will receive an increase in their out of base overnight payments from €28 to €75 of tax per overnight, with further increases in out of base allowances.

O'Leary claimed that this move had not caused the current crisis. Compensation and lost fares for the cancelled flights will cost €25m ($30m).

Speaking at Ryanair's annual general meeting, O'Leary said he planned to force pilots to give up a week of vacation time this year to prevent further flight cancellations.

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The airline expects to have refunded or processed alternative routes for 95% of affected customers by the end of this week.